At Bar Jacks, we prioritize your satisfaction and strive to provide a seamless return and refund process. Please review our policy below for details on how we handle returns and refunds.

Returns

We accept returns for eligible items within 14 days of purchase. To qualify for a return:

• The item must be in its original condition, unused, and accompanied by all tags and original packaging.
• Items from our “Underwear” collection are not eligible for returns due to hygiene and safety reasons.

Damaged Items

If you receive a damaged item (e.g., broken, torn, or defective), we will gladly issue store credit for the purchase price.

• To initiate a return for a damaged item, contact our customer service within 14 days of receiving your order.
• Photographic evidence of the damage may be required to process your request.

Refunds

We do not offer cash refunds. Instead:

• Store credit equal to the purchase price will be issued.
• Store credit is non-transferable and can only be used for future purchases on our website.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure the safe delivery of your return. Bar Jacks is not liable for lost or damaged returns during transit.

Non-Returnable Items

• Items from our “Underwear” collection cannot be returned for hygiene and safety reasons.
• This policy ensures the integrity and safety of our products for all customers.

At Bar Jacks, we are committed to resolving any issues with your purchase and ensuring your shopping experience is exceptional. For assistance, please contact our customer service team.

Amazon Orders

Any orders placed through Amazon, please visit www.amazon.com/returns and follow the return instructions (Customer is responsible for return shipping cost)